If you can't find the answer to your question here, you can contact us at:
Phoenix Gold (Tech Support)
9200 North Decatur St.
Portland, OR 97203
Tel: 503.286.9300
Toll Free: 800.950.1449
Fax: 503.978.3380
mobilesupport@phoenixgold.com
Warranty & Product Service
The following information applies to customers residing in the United States only. For international customers needing service, please contact the Phoenix Gold distributor in your country.
How do I send my faulty unit in for repair?
Return Authorization:
All units sent in for repair must have a Return Authorization number. To obtain an RA Number and general instructions, please call (800) 950-1449 or (503) 978-9300. Your request for an RA number can also be faxed to Phoenix Gold at (503) 978-3326.
To submit a request by fax, download the form (PDF) by clicking on the link below:
Download the Faxable Consumer RA Form
To submit a request by email, download the e-form by clicking on the link below:
Download the Consumer RA e-Form
Also, to provide useful information for repair technicians, we recommend that you fill out the amplifier return checklist and enclose it with your equipment return. Download the form by clicking the link below:
Download the Amplifier Return Checklist
If you are uncertain that your Phoenix Gold unit is the faulty component in the system, please contact tech support at mobilesupport@phoenixgold.com or call before requesting an RA number.
Shipping:
Package faulty unit(s) in the original container (if possible) to avoid shipping damage. Clearly mark the outside of the carton with the RA Number. Please include a brief description of the problem and a copy of the purchase receipt (if under warranty). After receiving an RA number, send the faulty unit(s) to:
Phoenix Gold
Product Service
9200 N Decatur St.
Portland, OR 97203.
RA requests, Warranty/RA questions and inquiries can be sent to: ras@phoenixgold.com
How long is the Warranty Period?
Amplifiers: One year from date of purchase. Two years if purchased and installed by an authorized dealer (purchase receipt showing installation required).
Refurbished/Repaired Amplifiers: (90) days from date of purchase.
Speakers: One year from date of purchase.
Service warranty: (90) days from repair date
What is not covered under warranty?
Products purchased used or from private parties. Products with missing or tampered serial numbers. Products with damage caused by moisture, negligence, abuse, unauthorized/attempted repairs or modifications by a third party. Transit damage due to insufficient packaging will not be covered.
How much will it cost to repair?
Click here to view the flat rate charges for amplifiers repair. Payment or payment information must be provided by the customer before a unit can be checked in to repair.